In Australia, using a Toll Free number, a call forwarding service or 1300 Numbers for businesses is one usual and a very important thing that most businesses and popular brands would never forget to provide to their customers.
Despite the fact that online support and services are offered nearly for most of the brands, customers calls are also regular and may have to be handled with great care and responsibility if you are looking for long lasting customer trust and connectivity.
Sometimes it is assumed that when you use a toll free number it would be free of all costs and there is no charge for calling on a toll free number. This is not true because it is a toll-free option and not a charge free option, you will have to pay the local call charges though regardless of the fact if you are calling from any other city.
Secondly, to buy 1300 number businesses might think that they will also be getting some free benefits and call options which is not true and they should understand that they will have to pay for the kind of services they will avail.
In addition to that, people usually think that the smart number or the toll-free number lead them to certain remote customer support service provider who may or may not be connected to the real company which may lower their level of confidence upon the business. It should be kept in mind that a toll-free number, smart number of 1300 numbers take the customers to the business customer support without delay and they connect the customers to the right customer care department providing them instant support and help.